Support and response times
Email info@abtest.in. We answer every message within four working hours, and there is no separate queue for paid plans.
How to reach us
Email info@abtest.in. That address is monitored by the people who build the app, not by a call centre — you are writing to someone who can read the code.
What we commit to
| Commitment | Detail |
|---|---|
| First response | Within 4 working hours, on every plan. |
| A real answer, not a receipt | The first reply either solves it, asks one specific question, or tells you what we are doing and when we will next write. |
| Revenue-affecting problems | Treated as the highest severity from the moment they are reported, ahead of everything else. |
Priority support appears on the Growth plan. It buys you our attention on feature questions and setup help — it does not buy a faster answer when your store is broken. Anything costing a merchant money is already first in the queue, whatever they pay us.
What to include
You will get a faster answer if the first email has these. None of it is required.
- Your store's
.myshopify.comdomain. - What you expected to happen, and what happened instead.
- Whether it happens on desktop, mobile, or both.
- Your theme's name and version, from Online Store → Themes.
- A screenshot or a short screen recording. A recording of the cart misbehaving is worth several paragraphs.
Please do not send passwords, staff account credentials, or customer personal data. We never need them. If we need to see your admin we will ask you to add a collaborator account, which you can revoke.
If the cart is broken right now
You do not have to wait for us. The cart can be switched off without uninstalling the app, and your theme's own cart takes over immediately:
- Open Online Store → Themes → Customize.
- Go to App embeds and turn Smart Cart - Sofcy off.
- Save.
Shoppers get your theme's built-in cart from that moment. Nothing is deleted, and turning the embed back on restores your published cart exactly as it was. See Troubleshooting before you do — most reports have a faster fix.
Who you are dealing with
Smart Cart - Sofcy is published by Sofcy Private Limited. Data-protection questions, and requests about the data we hold for your store, go to the same address and reach the same people.
Found a security issue? Email info@abtest.in with SECURITY in the subject and we will reply the same working day. Please give us a chance to fix it before publishing.